Terms of use

Last updated: 9 November 2026

Who we are

Sharkify is made by Promptive Group Pty Ltd (ACN 696 907 614, ABN 84 696 907 614), based on the Sunshine Coast, Queensland, Australia. These terms cover the Sharkify app for iPhone and the Sharkify app that runs on your Shark’s screen. In these terms, “we”, “us” and “our” refer to Promptive Group Pty Ltd, and “you” means the owner or driver who sets up or uses Sharkify.

By setting up or using Sharkify, you agree to these terms. If you don’t agree, don’t install or use Sharkify.

Sharkify is not made by BYD

Sharkify is not made, approved, tested or supported by BYD, and we are not affiliated with BYD. BYD and Shark are BYD’s trade marks.

What setting up Sharkify does to your Shark

To put Sharkify on your Shark, you turn on debugging in the Shark’s own settings, and the Sharkify app for iPhone installs Sharkify on the Shark’s head unit and gives it the permissions it needs. Sharkify does not replace BYD’s software. It keeps itself up to date over the Shark’s own internet.

The risks

Putting any app on your Shark that BYD didn’t supply carries some risk. We work hard to keep that risk small, but we can’t remove it. In rare cases, setting up or using Sharkify could:

• stop the head unit or its screens working properly, or leave the head unit unable to start (sometimes called “bricking”), until it is restored, which may need a BYD dealer
• affect what BYD or your dealer will cover under your Shark’s warranty
• stop working, or be removed, after a BYD software update
• miss recording an event, or lose recordings

You choose whether to accept these risks. If you’re not comfortable with them, don’t install Sharkify.

What we do to keep your Shark safe

We take every reasonable care to make Sharkify safe for your Shark. For example:

• every download is checked against our signature before it goes anywhere near your Shark
• Sharkify is never replaced with an older version of itself
• each release is tried on a Shark 6 first, and is held back from BYD software it hasn’t been tried on
• Sharkify only changes settings that BYD’s own screens change, and checks each change
• Sharkify Rescue can put Sharkify back if an update goes wrong

Our responsibility to you

To the extent permitted by law, Sharkify is provided “as is”, and Promptive Group Pty Ltd is not responsible or liable for any loss or damage that arises from setting up or using Sharkify, or from turning on debugging on your Shark. That includes damage to your Shark or its head unit, a head unit that stops working or won’t start, the cost of repairs or of having a dealer restore it, loss of use of your Shark, loss of recordings, and any indirect or consequential loss.

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or any other law, that can’t lawfully be excluded, restricted or changed.

Driving and recordings

Set Sharkify up only while your Shark is parked, and never use the phone app while driving. Follow the road rules at all times.

The dash cam and Sentry can help after an incident, but they may not capture every event, and older recordings are overwritten to make room. You are responsible for how you use and share your recordings, including respecting the privacy of the people in them.

Your privacy

How Sharkify handles your information is set out in the Sharkify privacy policy.

Changes to these terms

We may update these terms as Sharkify changes. Changes will be posted on this page with an updated date. If a change matters to how you use Sharkify, the app will ask you to agree again.

The law that applies

These terms are governed by the laws of Queensland, Australia.

Contact

Questions about these terms, or about Sharkify: support+sharkify@promptive.com.au.