Support

Sharkify puts a dash cam and Sentry on your BYD Shark 6, and keeps itself up to date. The Sharkify app for iPhone puts it on the Shark for you. No laptop, no cables. Sharkify is not made by or affiliated with BYD.

What you need

• a BYD Shark 6, parked and switched on
• an iPhone with the Sharkify app and its own internet for the first minute
• about 10 minutes in the driver’s seat

Setting up

1. Turn on debugging. A few taps on the Shark’s own screen, which the app walks you through. You can also see each step here.
2. Connect to the Shark. If your Shark is on your home Wi-Fi, put your iPhone on the same Wi-Fi and the app finds it. If not, turn on the Shark’s hotspot from its settings and join it from the app. “No internet” on that network is normal.
3. Install. The app puts Sharkify on the Shark and opens it on the Shark’s screen. It takes about a minute.
4. Turn the hotspot off, if you used it. While it is on with debugging enabled, anyone nearby who knows its password can reach the Shark’s screen. Restarting the Shark also turns debugging off.

If something goes wrong

The app says debugging isn’t on

Debugging switches off whenever the Shark restarts. Turn it on again from the Version page, then try again.

The app can’t reach the Shark

Check the Shark is switched on, and that your iPhone is on the same Wi-Fi as the Shark or on the Shark’s own hotspot. The first time, iPhone asks whether Sharkify may find devices on your local network: it needs that to reach the Shark. You can turn it on in Settings, then Sharkify.

The Shark asks to allow debugging

Tap Allow on the Shark’s screen, and tick Always allow so it doesn’t ask again.

Sharkify won’t open or won’t update on the Shark

Open Sharkify Rescue from the Shark’s app list and tap Reinstall Sharkify. It checks every download against our signature first.

Contact us

Email support+sharkify@promptive.com.au. Tell us your Sharkify version (in the app, under About) and what you see, and include a photo of the Shark’s screen if you can. We’re in Queensland and reply on business days.

See also the privacy policy and the terms of use.